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  • Will you restore, enhance, or improve my items in any way?
    Absolutely. We do everything we can to make the best final transfer we can. We color correct, stabilize, and correct bad lighting as much as possible for your films and improve the sound quality of your audio tapes with a hiss, hum, speed adjustments, EQ, baking, splicing, and repairing, all included in the price. We have 20 years of experience and know a thing or two about vintage media and what can be done to improve it.
  • Do I get my original media back?
    Yes, unharmed.
  • Is it safe to mail my media?
    Yes. We recommend you use USPS Priority Mail. We have been in the mail order business for 20 years and have not had a problem yet. Do not use "media mail" We will return your items and completed transfers using USPS Priority Mail. USPS provides a free box at your post office, or you can order one online at their website. They come with adhesive tabs to seal, but we recommend using your shipping tape also. We also keep a digital copy of all your media on our servers, and we could remake your order in the unlikely event something did happen on the return trip. When you select Download as your transfer option your transferred media will arrive digitally, and there is no shipping involved except for returning your original analog tapes and films.
  • How long does it take?
    Our turnaround time is usually between 2 and 3 weeks, depending on the size can complexity of your order. If you have a particular deadline to meet, contact us beforehand, and we will try to expedite your order. At this time, we do not charge a rush fee.
  • Who have you done work for?
    The National Parks Service Carnegie Hall John Hopkins University, Baltimore, MD Parris Island Marine Base The City of Crossville, Tennessee Hunter College, New York, NY Hillsdale College - New Carlisle, Oh Historical Society Huber Heights, Oh Historical Society Columbia College, Chicago, Illinois Bluffton University, Bluffton, Ohio Wellesley College, Wellesley, MN Several Law enforcement agencies And many more!
  • Do you bake reel-to-reel tapes?
    If your tape has sticky shed we will bake it at no extra cost.
  • How much does a thumb drive (flash drive) cost?
    Flash (Thumb) drives range from $5.99 - $14.99. You can also provide your thumb drive or external hard drive.
  • What is Curtis Media Transfer?
    Curtis Media Transfer is dedicated to digitizing old home movies, audio tapes, and photos, making it easy to relive the memories you haven't experienced in years. Quality transfers and outstanding customer service is our top priority. We have been doing this for the past 20 years and have a lot of experience. We are a family-owned and operated small business located in Ohio. Our first website was Reel 2 Reel 2 CD and was mail order only. We have since grown into a brick-and-mortar walk-in business along with our mail-order services. We have studied similar services and built our business to be better than the rest. We have done our homework and believe you will not find a better media transfer service anywhere walk-in or mail order. If you see an area we could improve, please let us know so we can continue to be the best.
  • What if my media is blank, damaged, or cannot be converted?
    If your media is blank, we will refund the purchase price of that media. If it is damaged, we will fix it at no extra cost. If your media cannot be transferred, which is rare, we will refund your purchase price.
  • How do I download my files?
    Click the link that comes in your email. That will take you to Onedrive. Your files should be in view. You can stream the files from Onedrive if you like, but they will only be available for 60 days. To download your files, select a file with the circle to the left of the file name. (See screenshot below). Then click the "download" button at the top. It is best to download one file at a time. You can select multiple files, but it takes longer to download, and they will be in a zipped folder. If you have trouble downloading your files, please call us at 1-800-617-8273. We will be happy to help.
  • Which output option is included in my purchase?
    One of the following... Download: We will carefully digitize each item to a digital file (MP3 for audio and MP4 for video). You will receive an email with a link to your personal download page to download your files into your PC, Mac, or phone. You can forward the link to anyone you like. This is a great way to share your media with family & friends. Your files can be downloaded as often as you like for 60 days. Flash Drive: We will carefully digitize each item to a digital file (MP3 for audio and MP4 for video) and place it on a flash drive. These handy for sharing on other devices with USB ports such as your laptop or smart TV. CD/DVD: Your media will be transferred to a CD (audio) or DVD (video). Audio tapes longer than 80 minutes will be on sets of CDs, and videotapes longer than 2 hours will be on sets of DVDs. Price to transfer is the same regardless of how many CDs or DVDs are needed.
  • Do you convert sound on film?
    Great question! While we convert 8mm, super 8, and 16mm of various sizes, unfortunately, we do not digitize sound film. We can transfer sound film but the final transfer will not have sound.
  • Do you keep a backup of my digital files?
    Yes we do. For 60 days.
  • Can you convert my photos or slides into chronological order?
    We will transfer them in the order you send them in. We start at the "1" spot for slide carousels and work our way around. For photos, please stack them in the order you want, and the files will be numbered in that order. Please do not send pictures in photo albums.
  • What type of reel-to-reel tape do you transfer?
    All 1/4 Inch Reel-to-Reel Tape. Any speed any head configuration.
  • How do I find my downloaded files?
    Hold down your Windows key on a PC and push E, and it will open the "This PC" folder. You will find the "download" folder, and your new files will be there. For Mac users. click the Downloads folder on your Mac's dock to view your downloaded files.
  • How many videotapes will fit onto a thumb drive?
    Of course, every tape is different. VHS tapes could have anywhere from a couple of minutes to 6 hours, depending on how they were recorded. SP, LP, and EP were different settings on your video camera, and the different settings could record more or less video on a tape. Video8, Hi8, MiniDV, and Digital8 usually could only hold 2 hours of video. To transfer tapes, we estimate a videotape to be 2 hours long and 5GBs in digital size. If you choose a thumb drive as your output option, we will determine what will fit onto a drive and select the appropriate thumb drive for your project. 4GB thumb drive - 0 videotapes. 8GB thumb drive - 1 videotape 16GB - thumb drive - 3 videotapes 32GB - thumb drive - 6 videotapes 64GB - thumb drive - 12 videotapes You can also send an external hard drive with your tapes if you wish. We will place your digital files on that; This will not change the transfer cost.
  • What is your address?
    Curtis Media Transfer 7089 Taylorsville Rd. Huber Heights, Ohio 45424 Directions
  • What are your hours?
    Monday thru Friday 9am - 5pm Saturday 10am - 1pm Closed Sunday and Holidays
  • Can you convert copyright material?
    We would love the opportunity to digitize your home recordings, but when it comes to copyrighted material we abide by all copyright laws.
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